Client Services Representative – Autodesk Careers

Client Services Representative – Autodesk Careers

Autodesk is looking for an experienced Client Services professional to join our Client Services team.

The Client Service Representative will provide operational and customer support to both external and internal stakeholders via phone, chat and email.

Responsibilities
  • Insure Autodesk customers have immediate access to all software products purchased
  • Insure high level of customer satisfaction. Receive, investigate, and respond to customer inquiries regarding products, verification, registration and activation, license fulfillment and complaints
  • Provide information regarding order status, shipping dates, prices, product availability, and back orders
  • Analyze and research historical data to solve customer issues
  • Log quality problems or issues in database
  • Handling multiple chats and to respond to customer inquiries through e-mail, chat and/or phone
  • If unable to resolve customer issue, escalate to appropriate staff or management and respond back to customer with solutions provided by specialists
  • Respond to escalated partner/customer issues
  • Proficient in technology, including ability to learn platforms our partners/customers interact with to access our products and services, as well as internal applications
  • Provide feedback and quality assurance on processed cases, including helpful insights and analysis to improve first contact resolution rates and response times
  • Working in faced paced, rapidly changing environment while maintaining professionalism with customers and internal audiences
  • Educate customers/partners on resources available and promote the self-service tools
  • May include providing hands-on training, creating effective content; execute readiness call activities and delivering webinars externally/ internally
  • Perform onboarding for internal and external parties related to operational policy and process
  • Create and modify content in shared knowledge base
  • Communicate and work closely with local sales office to address customer related issues and order questions
  • Work closely with sales for quarter-end activities such as order entry cut-off dates
  • Act as a liaison with various departments throughout the company
  • Recommend to management solutions to difficult customer issues insuring customer needs are always met
  • Willingness to work varying shifts and OT as necessary to meet demands of business and customers
  • Enter orders into the appropriate system insure compliance with all Pricing and Discount policies and SOX requirements
  • Provide service within agreed upon Service Level Agreements (SLA’s) with various customers, both internal and external
  • Fill internal/external customer requests with regard to Autodesk policies and procedures
  • Generate and analyze regular and ad hoc reports for management, sales representatives and/or channel partners
  • Document policies and procedures based on expertise in specific
 
Minimum Qualifications 
  • Language preferred but not required: French, Spanish, Brazilian Portuguese
  • Be a trusted advisor to internal/external parties….Read More>>>

 

Source:- autodesk

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