Job ID: JR0015184
The ideal person will have experience with most of the following:
- Windows 10, OSX, Mobile Devices (Android, iOS)
- Experience in a helpdesk ticketing environment, ideally in Service Now
- Exposure to ITIL Policies and Procedures, specifically Incident, Request, Knowledge and Problem Management.
- Office 365 Administration
- Office 365 Applications – Word, Excel, PowerPoint, Outlook
- Basic understanding of Networking and Voice technologies and the ability to troubleshoot.
- Excellent customer service experience
- Enthusiastic and a ‘can-do’ attitude.
- Administering Security Products Solutions for Clients
- The ability to troubleshoot Laptop Hardware Issues.
- The ability to work with vendors, specifically Laptops, Printers, Mobility and Audio Visual.
- The ideal candidate is self-motivated and results oriented.
- High integrity and excellent judgement.
- Highly collaborative
- Intellectual curiosity — you’re eager to learn new concepts; you’re willing to admit you don’t know certain things, will ask for help, roll up your sleeves, and learn
- Sense of ownership — you have a mentality of “the buck stops with me” and always ask “what did I contribute to this situation?”
- Low ego — you shouldn’t be prone to thinking that a job is too small
- Brave, adaptable, calm under pressure — you’re unafraid to operate in high-pressure, chaotic situations
Shift 1 (United States of America)
HQD1 – US – Plano TX
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